Integrated Student Support Hub
In the online learning environment, access to student support services is critically important to student success. As such, the key to the California Virtual Campus’ (CVC) success has been its holistic approach to online learning. The CVC encourages effective practices for implementing online support ecosystems at California Community Colleges. Through these efforts, colleges can expand their distance education programs by implementing student support hubs, which contain a variety of important services embedded into a Canvas course shell, including:
| Access Services | Synchronous Service | Recommended Platform |
|---|---|---|
| Admissions & Records | Uploading of documents Virtual lobby services Live chat Virtual appointments | Collaborative meeting platform designed for student services |
| Financial Aid | Uploading of documents Virtual lobby services Live chat Virtual appointments Virtual workshops and webinars | Collaborative meeting platform designed for student services |
| Bookstore | Purchase books online Download online books | Existing platform |
| Student Helpdesk | Virtual lobby services Live chat Email services | Collaborative meeting platform designed for student services |
| New Student Orientation | Uploading of documents Virtual lobby services Live chat Virtual appointments | Collaborative meeting platform designed for student services |
| Counseling | Uploading of documents Virtual lobby services Live chat Virtual appointments Scheduling online appointments Virtual student success webinars | Collaborative meeting platform designed for student services |
| Tutoring | Access online tutoring 24/7 | Collaborative meeting platform designed for student services |
| Writing Center | Online paper writing support | Collaborative online tutoring platform |
| Library Services | Live chat Search online databases | Existing online platform |
| Career and Transfer Services | Uploading of documents Virtual lobby services Live chat Virtual appointments Scheduling online appointments Virtual student success webinars | Collaborative meeting platform designed for student services Online career assessment tools |
You can download a copy of the Student Support Hub template from Canvas Commons:
You can search for the template in Canvas using the key words, OEI Student Support Hub.
Additional Resources
- What is an Online Student Support Hub Presentation (PDF)
- Building a Student Support Hub Technical Guide for Canvas LMS (PDF)
- Student Services Readiness Checklist (PDF)
Key Contacts
If your college is interested in adopting the Student Support Hub, please contact support@cvc.edu
