Systemwide Online Technology Resources

Online Technologies

On March 13, 2023, the California Community Colleges Chancellor’s Office (CCCCO) released a memo, System Funded Technology Resources, which detailed the systemwide technologies available to colleges during the 2023-24 academic year. Colleges wishing to secure additional products through a centralized procurement process may do so via the CCC Systemwide Technology Access Collaborative (STAC).

Learn More about Stac


canvasInfra

Canvas (Instructure)

Learning Management System

 


canvasChat

Canvas 24/7 Chat Support (Instructure)

Learning Management System Support

 


canvasStudio

Canvas Studio (Instructure)

Integrated Video Management Platform

 


pisces

Pisces (Link-Systems, International)

Online Tutoring Platform

 


nettutor

NetTutor (Link-Systems, International)

Online Tutoring Service

 


Zoom

Zoom

Online Student Services Platform

 

Canvas (Instructure):

Learning Management System

Service Description
All California Community Colleges have no-cost access to Canvas by Instructure, the system’s Common Course Management System.

Funding Support
Ongoing funding support provided via CVC.

Implementation Instructions
All California Community Colleges have implemented Canvas. Should your college need additional support, please contact support@cvc.edu.

Canvas 24/7 Chat Support (Instructure):

Learning Management System Support

Service Description
All California Community Colleges have no-cost access to 24/7 live Canvas chat support for all users.

Funding Support
Ongoing funding support provided via CVC.

Implementation Instructions
Colleges do not need to do anything to activate Canvas Support. Your college already has a dedicated phone number and live chat and help ticket channels that your students and faculty/staff can use to contact Instructure Support 24/7. Effective January 1, 2021, under the current license with Instructure, phone support will be offered only to Canvas Administrators, Monday through Friday, 6 am to 6 pm – with 10 after-hours calls provided per Canvas Administrator per contract year. The only update your college will potentially need to make will be to adjust the helplines to reflect availability. These helpline links/numbers are usually located in your instance of Canvas on the left-side navigation menu, under the Help icon. Your LMS administrator should be able to make these updates.

If you have any other questions, contact support@cvc.edu or your Instructure/Canvas Customer Success Manager at oeicsm@instructure.com.

Canvas Studio (Instructure):

Integrated Video Management Platform

Service Description
The California Community Colleges have access to the Canvas Studio integrated video management platform. Canvas Studio supports rich communication and collaboration, supports interactivity between students and instructors, and provides a fully integrated video experience, complete with artificial-intelligence-generated captions (and the ability to easily edit for accuracy).

Funding Support
Full funding support through June 30, 2024.

Colleges planning to implement Canvas Studio for the first time for the 2022-23 fiscal year can provide their contact information on the STAC Order Form or contact support@cvc.edu. CVC will cover the one-time implementation costs.

Implementation Instructions
Canvas Studio is installed by Instructure in each instance of Canvas, not by your Canvas Administrator. For more information, contact your Instructure/Canvas Customer Success Manager at oeicsm@instructure.com.

Pisces (Link-Systems, International):

Online Tutoring Platform

Service Description
Access to Pisces for all California Community Colleges. Pisces is a faculty-designed, 24/7 online collaboration platform. Possible applications include online tutoring, online advising, and online office hours.

Funding Support
Full funding support through June 30, 2024.

Implementation Instructions
In order to set up a Pisces (formerly WorldWideWhiteboard) account, please contact support@cvc.edu. Pisces can integrate into college websites and local instances of Canvas.

NetTutor (Link-Systems, International):

Online Tutoring Service

Service Description
All California Community Colleges qualify for a capped centrally-funded subsidy. NetTutor is an online tutoring service that includes tutoring across disciplines, including on-demand, multi-lingual 24/7 math and English tutoring as well as the ability for students to make appointments.

Funding Support
250-hour per college subsidy available to all colleges from July 01, 2022 to June 30, 2023. The 250-hour per college subsidy is also in place for the 2023-24 fiscal year.

Implementation Instructions
In order to set up a NetTutor account, please contact support@cvc.edu. NetTutor can integrate into college websites and local instances of Canvas.

Zoom:

Online Student Services Platform

Service Description
Access to Zoom is available to all California Community Colleges via CCC TechConnect.  Zoom is a meeting and collaboration platform (including student services).

Funding Support
Ongoing funding support provided via CCC TechConnect.

Implementation Instructions
In order to access Zoom, please contact support@ccctechconnect.org.

Systemwide Technology Access Collaborative (STAC)

In fall 2020, the Systemwide Technology Access Collaborative (STAC) began as a project between the California Virtual Campus (CVC) and the Foundation for California Community Colleges (CollegeBuys) to support the California Community Colleges through product vetting and streamlined procurement of online student and faculty support services.  By leveraging the collective purchasing power through STAC, participating colleges can realize cost savings through economies of scale, reduce administrative overhead, and provide online learning and support environments that yield a common, high-quality student experience across colleges. For a copy of the Order Form, please contact collegebuys@foundationccc.org. More information can be found on the CollegeBuys STAC website.

To participate in STAC, colleges should:

  1. Complete the STAC order form by selecting the online tools you are seeking to purchase along with the quantities needed. Order Forms are due by June 14, 2023.
  2. Submit the order form to via email to collegebuys@foundationccc.org. Services purchased within the purchasing window will be active between July 01, 2023 to June 30, 2024 or unless otherwise specified.
  3. Receive and approve the quote issued by CollegeBuys (not-to-exceed pricing). In response to the quote the college/district will provide a Purchase Order. Once all purchases are aggregated, invoices will be issued and reflect final pricing for selected services.

Colleges unable to participate in STAC (i.e. the buying window has closed) may continue to purchase online tools through pre-negotiated special pricing contracts in place at the not-to-exceed cost on the Order Form. Additional supplier purchasing agreements are also available outside of the STAC Order Form. Please visit the CollegeBuys website for an overview of STAC.