Systemwide Online Technology Resources

Online Technologies

On July 07, 2020 the California Community Colleges Chancellor’s Office (CCCCO) released a memo, Systemwide Online Technology Resources for Colleges to Respond to COVID-19 (DII 20-02), which detailed the systemwide technologies available to ensure the continuity of instruction during the COVID-19 pandemic and beyond.

On November 02, 2020 the CCC Chancellor’s Office published its latest guidance,  COVID-related Technology Support Infrastructure Update (DII 20-03), which provided an update on systemwide tools available to colleges for the 2020-21 academic year. A follow-up memo, System Resources Digital Support (DII 21-200-01), was sent to the CCC system on June 21, 2021.

Colleges wishing to secure additional products through a centralized procurement process may do so via the CCC Systemwide Technology Access Collaborative (STAC).

Learn More about Stac


canvasInfra

Canvas (Instructure)

Learning Management System

 


canvasChat

Canvas 24/7 Chat Support (Instructure)

Learning Management System Support

 


canvasStudio

Canvas Studio (Instructure)

Integrated Video Management Platform

 


pisces

Pisces (Link-Systems, International)

Online Tutoring Platform

 


nettutor

NetTutor (Link-Systems, International)

Online Tutoring Service

 


Zoom

Zoom

Online Student Services Platform

 

Canvas (Instructure):

Learning Management System

Service Description
All California Community Colleges have no-cost access to Canvas by Instructure, the system’s Common Course Management System.

Funding Support
Ongoing funding support provided via CVC.

Implementation Instructions
All California Community Colleges have implemented Canvas. Should your college need additional support, please contact [email protected].

Canvas 24/7 Chat Support (Instructure):

Learning Management System Support

Service Description
All California Community Colleges have no-cost access to 24/7 live Canvas chat support for all users.

Funding Support
Ongoing funding support provided via CVC.

Implementation Instructions
Colleges do not need to do anything to activate Canvas Support. Your college already has a dedicated phone number and live chat and help ticket channels that your students and faculty/staff can use to contact Instructure Support 24/7. Effective January 1, 2021, under the current license with Instructure, phone support will be offered only to Canvas Administrators, Monday through Friday, 6 am to 6 pm – with 10 after-hours calls provided per Canvas Administrator per contract year. The only update your college will potentially need to make will be to adjust the helplines to reflect availability. These helpline links/numbers are usually located in your instance of Canvas on the left-side navigation menu, under the Help icon. Your LMS administrator should be able to make these updates.

If you have any other questions, contact [email protected] or your Instructure/Canvas Customer Success Manager at [email protected].

Canvas Studio (Instructure):

Integrated Video Management Platform

Service Description
The California Community Colleges have access to the Canvas Studio integrated video management platform. Canvas Studio supports rich communication and collaboration, supports interactivity between students and instructors, and provides a fully integrated video experience, complete with artificial-intelligence-generated captions (and the ability to easily edit for accuracy).

Funding Support
Full funding support until June 30, 2022

Implementation Instructions
Canvas Studio is installed by Instructure in each instance of Canvas, not by your Canvas Administrator. For more information, contact your Instructure/Canvas Customer Success Manager at [email protected].

Pisces (Link-Systems, International):

Online Tutoring Platform

Service Description
Access to Pisces for all California Community Colleges. Pisces is a faculty-designed, 24/7 online collaboration platform. Possible applications include online tutoring, online advising, and online office hours.

Funding Support
Full funding support until June 30, 2022.

Implementation Instructions
In order to set up a Pisces (formerly WorldWideWhiteboard) account, please contact [email protected]. Pisces can integrate into college websites and local instances of Canvas. Please refer to the following NetTutor & How to Pisces Guides.

NetTutor (Link-Systems, International):

Online Tutoring Service

Service Description
All California Community Colleges qualify for a capped centrally-funded subsidy. NetTutor is an online tutoring service that includes tutoring across disciplines, including on-demand, multi-lingual 24/7 math and English tutoring as well as the ability for students to make appointments.

Funding Support
250-hour per college subsidy available to all California Community Colleges from July 01, 2021 to June 30, 2022.

Implementation Instructions
In order to set up a NetTutor account, please contact [email protected]. NetTutor can integrate into college websites and local instances of Canvas. Please refer to the following NetTutor & How to Pisces Guides.

Zoom:

Online Student Services Platform

Service Description
Access to Zoom is available to all California Community Colleges via CCC TechConnect.  Zoom is a meeting and collaboration platform (including student services).

Funding Support
Ongoing funding support provided via CCC TechConnect.

Implementation Instructions
In order to access Zoom, please contact [email protected].

In-depth training and support materials for systemwide tools are available via the CVC’s Ecosystem Portal.

Systemwide Technology Access Collaborative (STAC)

In fall 2020, the Systemwide Technology Access Collaborative (STAC) began as a project between the California Virtual Campus (CVC) and the Foundation for California Community Colleges (CollegeBuys) to support the California Community Colleges through product vetting and streamlined procurement of online student and faculty support services.  By leveraging the collective purchasing power through STAC, participating colleges can realize cost savings through economies of scale, reduce administrative overhead, and provide online learning and support environments that yield a common, high-quality student experience across colleges. For a copy of the Order Form, please contact [email protected].

To participate in STAC, colleges should:

  1.  Submit the completed Order Form to [email protected] no later than June 15, 2021.
  2.  CollegeBuys will provide a quote for review by your college or district (based on the NTE pricing).
  3.  Acknowledge, approve, and submit a prepared purchase order back to [email protected].  Purchase orders must be received by June 25, 2021.
  4.  Your college or district will receive a single invoice after submission. The invoice will reflect final pricing and the cost savings per service.
  5.  Once the order is complete, suppliers will reach out to the purchaser for implementation of the order.

Colleges unable to participate in STAC (i.e. the Buying Window has closed) may continue to purchase online tools through pre-negotiated special pricing contracts in place at the not-to-exceed cost on the Order Form. More information can be found on the CollegeBuys STAC website.