Expansion of Centrally-Funded Support Services

On July 7, 2020 the California Community Colleges Chancellor’s Office released a memo, Systemwide Online Technology Resources for Colleges to Respond to COVID-19 (DII 20-02), which details the systemwide technologies available to ensure the continuity of instruction during the COVID-19 pandemic and beyond 

Ally (Blackboard): Online Accessibility Support



Expanded Service Description
California Community Colleges that are not already funding Ally locally may receive no-cost access to Ally, which integrates seamlessly into the Canvas learning management system and provides an easy-to-use platform focused on making digital course content more accessible and available in alternate formats.

Effective Date
March 23, 2020 to September 30, 2020

Implementation Instructions
In order to set up an Ally account, please contact [email protected].

Canvas 24/7 Support (Instructure): Learning Management System Support



Expanded Service Description
Daytime support has been added for all California Community Colleges that did not previously have access to this service. All California Community Colleges now have access to 24/7 phone support for local LMS administrators and all other Canvas users at no additional cost.

Effective Date
March 17, 2020 to December 31, 2020

Implementation Instructions
Colleges do not need to do anything to activate the expanded help for Tier 1 Support with Canvas. Your college already has a dedicated phone number that your students and faculty can use to call Instructure Support during the evenings and weekends. All of the necessary changes in the Canvas system have already been made by Instructure to allow those numbers to now access Support 24/7.

The only update your college will need to make will be to adjust the posted hours for this helpline to reflect the 24/7 availability. These helpline numbers are usually located in your instance of Canvas on the left-side navigation menu, under the Help icon. Your LMS administrator should be able to update the availability hours on the Help menu. If the helpline number is posted on your IT webpage, the 24/7 availability should be updated there as well.

If you have any other questions, please contact [email protected].

Cranium Cafe (ConexED): Online Student Services Platform



Expanded Service Description
No-cost access to Cranium Cafe for colleges who are current and active users, and do not already hold a contract for service with ConexEd. Cranium Cafe is a meeting and collaboration platform designed specifically for online student support (including online counseling). This offer includes local implementation of the platform at colleges that do not currently use the system.

Effective Date
March 19, 2020 to December 31, 2020

Implementation Instructions
In order to set up a Cranium Cafe account, please contact [email protected]. ConexEd can integrate into your college website and local instance of Canvas. The ConexED Support Center has several tutorials and trainings.

Labster: Virtual Science Lab Platform



Expanded Service Description
The California Community Colleges Chancellor’s Office has secured a license for all CA community colleges to use the Labster platform and its entire library of simulations. This application gives students access to realistic lab experiences that will let them perform experiments and practice their skills in a fully online, virtual environment. Disciplines served include biology, chemistry, physics, and engineering.

Effective Date
March 30, 2020 to December 31, 2020

Implementation Instructions
If your college is interested in installing Labster, please have the relevant manager send an email to [email protected] that identifies the individual at your college who will be responsible for implementation. Further deployment instructions and support will be coordinated with this contact. Once installed in the district/college’s Canvas instance, instructors can enable it in one or more of their courses, depending on their preference.

Labster has established a dedicated website for CCC faculty with Canvas guides, "getting started" webinars, chat help, as well as live support hours for Canvas administrators. Webinars will also be listed on the CVC-OEI Events Calendar. Please note, Labster does not offer a mobile app; students should use the platform on a desktop or laptop computer. Please review the Labster Technical Requirements.

NetTutor (Link Systems International): Online Tutoring Service



Expanded Service Description
No-cost access to NetTutor for colleges who are current and active users, and do not already hold a contract for service with Link Systems International. NetTutor is an online tutoring service that includes tutoring across disciplines, including on-demand, multi-lingual 24/7 math and English tutoring as well as the ability for students to make appointments.

Effective Date
March 19, 2020 to December 31, 2020

Implementation Instructions
In order to set up a NetTutor account, please contact [email protected]. NetTutor can integrate into college websites and local instances of Canvas. Please refer to the following NetTutor & How to Pisces Guides.

Pisces (Link Systems International): Online Tutoring Platform



Expanded Service Description
No-cost access to Pisces for all California Community Colleges. Pisces is a faculty-designed, 24/7 online collaboration platform. Possible applications include online tutoring, online advising, and online office hours.

Effective Date
March 19, 2020 to June 30, 2021

Implementation Instructions
In order to set up a Pisces (formerly WorldWideWhiteboard) account, please contact [email protected]. Pisces can integrate into college websites and local instances of Canvas. Please refer to the following NetTutor & How to Pisces Guides.

Proctorio: Online Proctoring Platform



Expanded Service Description
Unlimited no-cost access to Proctorio, which provides automated online proctoring services as well as identity verification as part of its comprehensive learning integrity platform, to be made available to all California Community Colleges.

Effective Date
March 19, 2020 to December 31, 2020

Implementation Instructions
In order to set up a Proctorio account, please contact [email protected]. Proctorio can integrate into individual courses within the local instance of Canvas. Please refer to the following Proctorio How to Guides.

For in-depth training and other resources, please visit the CVC-OEI Ecosystem Portal.