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On July 07, 2020 the California Community Colleges Chancellor's Office (CCCCO) released a memo, Systemwide Online Technology Resources for Colleges to Respond to COVID-19 (DII 20-02), which detailed the systemwide technologies available to ensure the continuity of instruction during the COVID-19 pandemic and beyond.
On November 02, 2020 the CCCCO published an additional memo, COVID-related Technology Support Infrastructure Update (DII 20-03), which provided an update on systemwide tools available to colleges for the 2020-21 academic year.
Colleges wishing to secure additional products at through a centralized procurement process may do so via the CCC Systemwide Technology Access Collaborative (STAC).
Learning Management System
Learning Management System User Support
Integrated Video Management Platform
Online Accessibility Support
Virtual Science Lab Platform
Online Tutoring Platform
Online Tutoring Service
Online Student Services Platform
Online Proctoring Platform
Learning Management System
Service Description
All California Community Colleges have no-cost access to Canvas by Instructure, the system's Common Course Management System.
Implementation Instructions
All California Community Colleges have implemented Canvas. Should your college need additional support, please contact support@cvc.edu.
Learning Management System User Support
Service Description
All California Community Colleges have no-cost access to 24/7 live Canvas chat support for all users.
Implementation Instructions
Colleges do not need to do anything to activate Canvas Support. Your college already has a dedicated phone number and live chat and help ticket channels that your students and faculty/staff can use to contact Instructure Support 24/7. Effective January 1, 2021, under the current license with Instructure, phone support will be offered only to Canvas Administrators, Monday through Friday, 6 am to 6 pm - with 10 after hours calls provided per Canvas Administrator per contract year. The only update your college will potentially need to make will be to adjust the helplines to reflect availability. These helpline links/numbers are usually located in your instance of Canvas on the left-side navigation menu, under the Help icon. Your LMS administrator should be able to make these updates.
If you have any other questions, contact support@cvc.edu or your Instructure/Canvas Customer Success Manager at oeicsm@instructure.com.
Integrated Video Management Platform
Service Description
The California Community Colleges have access to the Canvas Studio integrated video management platform. Canvas Studio supports rich communication and collaboration, supports interactivity between students and instructors, and provides a fully integrated video experience, complete with artificial-intelligence generated captions (and the ability to easily edit for accuracy).
Funding Support
Full funding support until June 30, 2022
Implementation Instructions
Studio is installed by Instructure in each instance of Canvas, not by your Canvas Administrator. For more information, contact your Instructure/Canvas Customer Success Manager at oeicsm@instructure.com.
Online Accessibility Support
Service Description
California Community Colleges that are not already funding Ally locally may receive no-cost access to Ally, which integrates seamlessly into the Canvas learning management system and provides an easy-to-use platform focused on making digital course content more accessible and available in alternate formats.
Funding Support
Full funding support until June 30, 2021
Implementation Instructions
In order to set up an Ally account, please contact support@cvc.edu.
Virtual Science Lab Platform
Service Description
The California Community Colleges have access to the Labster platform and its entire library of simulations. This application gives students access to realistic lab experiences that will let them perform experiments and practice their skills in a fully online, virtual environment. Disciplines served include biology, chemistry, physics, and engineering.
Funding Support
Full funding support until June 30, 2021
Implementation Instructions
If your college is interested in installing Labster, please have the relevant manager send an email to support@cvc.edu that identifies the individual at your college who will be responsible for implementation. Further deployment instructions and support will be coordinated with this contact. Once installed in the district/college’s Canvas instance, instructors can enable it in one or more of their courses, depending on their preference.
Labster has established a dedicated website for CCC faculty with Canvas guides, "getting started" webinars, chat help, as well as live support hours for Canvas administrators. Webinars will also be listed on the CVC-OEI Events Calendar. Please note, Labster does not offer a mobile app; students should use the platform on a desktop or laptop computer. Please review the Labster Technical Requirements.
Online Tutoring Platform
Service Description
Access to Pisces for all California Community Colleges. Pisces is a faculty-designed, 24/7 online collaboration platform. Possible applications include online tutoring, online advising, and online office hours.
Funding Support
Full funding support until June 30, 2021
Implementation Instructions
In order to set up a Pisces (formerly WorldWideWhiteboard) account, please contact support@cvc.edu. Pisces can integrate into college websites and local instances of Canvas. Please refer to the following NetTutor & How to Pisces Guides.
Online Tutoring Service
Service Description
All California Community Colleges qualify for a capped centrally-funded subsidy. NetTutor is an online tutoring service that includes tutoring across disciplines, including on-demand, multi-lingual 24/7 math and English tutoring as well as the ability for students to make appointments. Contact support@cvc.edu for specific subsidy and requirements; special pricing also available through CollegeBuys.
Funding Support
Capped funding subsidy until June 30, 2021
Implementation Instructions
In order to set up a NetTutor account, please contact support@cvc.edu. NetTutor can integrate into college websites and local instances of Canvas. Please refer to the following NetTutor & How to Pisces Guides.
Online Student Services Platform
Service Description
Access to Cranium Cafe for colleges who are current and active users, and do not already hold a contract for service with ConexED. Cranium Cafe is a meeting and collaboration platform designed specifically for online student support (including online counseling). This offer includes local implementation of the platform at colleges that do not currently use the system.
Funding Support
Funding support ends December 31, 2020
Implementation Instructions
In order to set up a Cranium Cafe account, please contact support@cvc.edu. ConexED can integrate into your college website and local instance of Canvas. The ConexED Support Center has several tutorials and trainings.
Online Proctoring Platform
Service Description
Unlimited access to Proctorio, which provides automated online proctoring services as well as identity verification as part of its comprehensive learning integrity platform, to be made available to all California Community Colleges.
Funding Support
Funding support ends December 31, 2020
Implementation Instructions
In order to set up a Proctorio account, please contact support@cvc.edu. Proctorio can integrate into individual courses within the local instance of Canvas. Please refer to the following Proctorio How to Guides.
The CCCCO, in an effort to expand support for the colleges during the COVID-19 pandemic, has collaborated with the CVC and the Foundation for California Colleges’ CollegeBuys program to centralize access and procurement of online education tools at a time when most of our instructional and student support services are delivered virtually. With this intent, the CCC Systemwide Technology Access Collaborative (STAC) was created, informed by CVC expertise in the community college digital environment, and CollegeBuys experience in securing special contract pricing for our system. The purpose of STAC is to leverage greater economies of scale that lead to expanded cost savings by centrally coordinating procurements of online education tools provided in the STAC Order Form. For a copy of the Order Form, please contact collegebuys@foundationccc.org.
To participate in STAC colleges should:
Colleges unable to participate in STAC (i.e. the Buying Window has closed) may continue to purchase online tools through pre-negotiated special pricing contracts in place at the not-to-exceed cost provided on the Order Form. This pricing information can also be found on CollegeBuys' Systemwide Contracts website.
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This work by California Virtual Campus - Online Education Initiative, a project by the California Community Colleges Chancellor's Office is licensed under a Creative Commons Attribution 4.0 International License. Copyright © 2024 by California Community Colleges Chancellor's Office.