Digital Technologies
The California Virtual Campus (CVC) centrally funds a variety of student support tools:
Canvas (Common Learning Management System)
Service Description
All California Community Colleges have no-cost access to Canvas by Instructure, the system’s Common Course Management System.
CVC serves as the contact for operational support related to the Canvas LMS, including resolution of technical, implementation, or support issues encountered at the colleges that are not resolved locally or which have system-wide implications. CVC also manages communication with local college/district Canvas administrators and liaises with Instructure CSM and support teams to resolve issues. Furthermore, CVC regularly informs Instructure regarding technical or usability issues impacting student and faculty use of the LMS, consults with Instructure regarding potential product enhancements relevant to the LMS and CCC users, including through the Common Course Management System Committee organized by CVC-OEI. On a regular basis, CVC conducts support reviews and examine system usage to inform professional development and user-support strategies, manages technical deployments, implementations, or integrations with other components of the CCC technology ecosystem related to the Canvas LMS, and conducts similar operations-related LMS activities on behalf of the California Community Colleges.
Canvas 24/7 Chat Support (Learning Management System Support)
Service Description
All California Community Colleges have no-cost access to 24/7 live Canvas chat support for all users.
Implementation Instructions
Colleges do not need to do anything to activate Canvas Support. Your college already has a dedicated phone number and live chat and help ticket channels that your students and faculty/staff can use to contact Instructure Support 24/7. Phone support is only offered only to Canvas Administrators, Monday through Friday, 6 am to 6 pm, with 10 after-hours calls provided per Canvas Administrator per contract year. If you have any questions, contact support@cvc.edu or the system’s Customer Success Manager at oeicsm@instructure.com.
Canvas Studio (Integrated Video Management Platform)
Service Description
The California Community Colleges have access to the Canvas Studio integrated video management platform. Canvas Studio supports rich communication and collaboration, supports interactivity between students and instructors, and provides a fully integrated video experience, complete with artificial-intelligence-generated captions (and the ability to easily edit for accuracy).
Implementation Instructions
Canvas Studio is installed by Instructure in each instance of Canvas, not by your Canvas Administrator. For more information, contact the system’s Customer Success Manager at oeicsm@instructure.com.
NetTutor (Online Tutoring Service)
Service Description
NetTutor is an online tutoring service that includes tutoring across disciplines, including on-demand, multi-lingual 24/7 math and English tutoring as well as the ability for students to make appointments. The CVC funds 250 hours of tutoring per college per academic year. Colleges can purchase additional hours via a systemwide negotiated rate.
Implementation Instructions
In order to set up a NetTutor account, please contact support@cvc.edu.
Pisces (Online Tutoring Platform)
Service Description
Pisces is a faculty-designed, 24/7 online collaboration platform. Pisces can integrate into college websites and local instances of Canvas, and is a platform available to colleges to allow them to use their own in-house tutors for online tutoring services. Possible applications include online tutoring, online advising, and online office hours.
Implementation Instructions
In order to set up a Pisces account, please contact support@cvc.edu. Pisces can integrate into college websites and local instances of Canvas.
Additional tools are available for purchase at a negotiated rate via the Systemwide Technology Access Collaborative (STAC), a joint project with the Foundation for California Community Colleges (CollegeBuys). More information can be found on the CollegeBuys STAC website.