Digital Technologies

The California Virtual Campus (CVC) centrally funds a variety of student support tools:

Canvas (Common Learning Management System)

Service Description

All California Community Colleges have no-cost access to Canvas by Instructure, the system’s Common Course Management System.

Implementation Instructions

All California Community Colleges have implemented Canvas. Should your college need additional support, please contact support@cvc.edu.

Canvas 24/7 Chat Support (Learning Management System Support)

Service Description

All California Community Colleges have no-cost access to 24/7 live Canvas chat support for all users.

Implementation Instructions

Colleges do not need to do anything to activate Canvas Support. Your college already has a dedicated phone number and live chat and help ticket channels that your students and faculty/staff can use to contact Instructure Support 24/7. Phone support is only offered only to Canvas Administrators, Monday through Friday, 6 am to 6 pm, with 10 after-hours calls provided per Canvas Administrator per contract year. If you have any questions, contact support@cvc.edu or the system’s Customer Success Manager at oeicsm@instructure.com.

Canvas Studio (Integrated Video Management Platform)

Service Description

The California Community Colleges have access to the Canvas Studio integrated video management platform. Canvas Studio supports rich communication and collaboration, supports interactivity between students and instructors, and provides a fully integrated video experience, complete with artificial-intelligence-generated captions (and the ability to easily edit for accuracy).

Implementation Instructions

Canvas Studio is installed by Instructure in each instance of Canvas, not by your Canvas Administrator. For more information, contact the system’s Customer Success Manager at oeicsm@instructure.com.

NetTutor (Online Tutoring Service)

Service Description

NetTutor is an online tutoring service that includes tutoring across disciplines, including on-demand, multi-lingual 24/7 math and English tutoring as well as the ability for students to make appointments. The CVC funds 250 hours of tutoring per college per academic year. Colleges can purchase additional hours via a systemwide negotiated rate. 

Implementation Instructions

In order to set up a NetTutor account, please contact support@cvc.edu. Pisces can integrate into college websites and local instances of Canvas.

Pisces (Online Tutoring Platform)

Service Description

Pisces is a faculty-designed, 24/7 online collaboration platform. Possible applications include online tutoring, online advising, and online office hours.

Implementation Instructions

In order to set up a Pisces account, please contact support@cvc.edu. Pisces can integrate into college websites and local instances of Canvas.

Additional tools are available for purchase at a negotiated rate via the  Systemwide Technology Access Collaborative (STAC), a joint project with the Foundation for California Community Colleges (CollegeBuys). More information can be found on the CollegeBuys STAC website.

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This work by California Virtual Campus - Online Education Initiative, a project by the California Community Colleges Chancellor's Office is licensed under a Creative Commons Attribution 4.0 International License. Copyright © 2019 by California Community Colleges Chancellor's Office